Gardenora offers a range of products for gardening, planting, outdoor organization, and garden decoration.

Product categories may include:

• Garden décor and outdoor decorative items
• Flowerpots and planters
• Plant stands and planter boxes
• Raised and elevated garden beds
• Small greenhouses and garden structures
• Gardening scissors, pruning tools, and hand tools
• Plant labels and patio gardening accessories

Available dimensions, materials, capacity, weight limits, included components, and other specifications are displayed in the relevant product description.

Please review all measurements before ordering to confirm that the product is suitable for your available space and intended use.

We make reasonable efforts to present product colors and finishes accurately. However, minor differences may occur because of screen settings, lighting, photography conditions, manufacturing batches, or natural material variations.

Only the items specifically listed as included in the product description are supplied with the order.

Plants, soil, decorations, tools, or other display accessories shown for styling purposes may not be included unless clearly stated.

Many Gardenora products are designed for garden, patio, yard, greenhouse, or other outdoor applications. Suitability depends on the product materials and intended use.

Review the product description and care instructions before exposing an item to rain, frost, strong sunlight, high winds, or severe weather.

Some plant stands, planter boxes, raised garden beds, greenhouse frames, and outdoor structures may require assembly.

Assembly requirements should be stated in the product description. Please review the included instructions before beginning installation.

Choose a stable, level, and suitable location with appropriate drainage and access. Consider sunlight, wind exposure, soil conditions, available space, and local weather before installation.

Larger structures should be secured according to the supplied instructions and any applicable local requirements.

Gardening scissors, pruning tools, and cutting equipment should only be used for their intended purpose.

• Inspect the tool before each use
• Wear suitable protective equipment
• Keep blades clean and dry
• Do not use damaged or modified tools
• Store sharp tools securely
• Keep tools away from children and pets

An order confirmation is normally sent to the email address provided during checkout after the order has been successfully submitted.

If you do not see the confirmation, check your spam, junk, or promotions folder before contacting customer support.

Contact Gardenora as soon as possible if you need to request a product, quantity, or address change.

We will make a reasonable effort to assist, but changes cannot be guaranteed after fulfillment has begun.

Cancellation requests should be submitted as soon as possible. An order may not be cancelable after it has entered processing, been packaged, or been transferred to the shipping carrier.

Once shipped, the order will generally need to be handled according to the applicable return and refund terms.

A payment may be declined because of incorrect billing information, insufficient funds, card restrictions, security verification, or a decision made by the payment provider.

Confirm that the billing name, address, payment details, and postal code match the information held by your bank or payment provider.

Most orders are processed within 1–3 business days after payment has been successfully completed.

Weekends, public holidays, high-demand periods, and oversized products may require additional processing time.

Estimated delivery generally takes 5–12 business days after dispatch.

Delivery times are estimates and may vary depending on the destination, carrier availability, package size, weather, seasonal demand, and local delivery conditions.

When tracking is available, it will normally be sent to the email address used during checkout after the order has been dispatched.

Please allow up to 48 hours for tracking activity to appear after receiving the shipping confirmation.

Products may be shipped separately because of their size, weight, packaging requirements, or fulfillment location.

Each package may have a different tracking number and delivery date. A partial delivery does not necessarily mean that an item is missing.

Please complete the following checks:

1. Check entrances, porches, garages, gates, and safe locations.
2. Ask household members, neighbors, or building management.
3. Confirm that the delivery address is correct.
4. Allow a short additional period in case tracking was updated early.
5. Contact the carrier when carrier support is available.

If the package remains missing, contact Gardenora with your order number and tracking details.

Contact Gardenora within 7 days of delivery if an item arrives damaged, defective, incomplete, or materially different from what was ordered.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the outer packaging
• A photograph of the shipping label
• Photographs of any damaged or missing components

Keep the product and original packaging until the review has been completed.

Contact Gardenora before returning any product. Include your order number, reason for the request, and supporting photographs when applicable.

Return eligibility depends on the product condition, reason for return, timing of the request, and the applicable return and refund terms.

You may contact Gardenora by email or telephone using the details displayed below.

For order-related questions, include your order number, the email address used during checkout, and a clear description of the issue.

For damaged or incorrect products, attach clear photographs so that the request can be reviewed more efficiently.