🌿 About Gardenora Delivery

Gardenora offers garden décor, planters, plant stands, planter boxes, raised garden beds, small greenhouses, gardening scissors, hand tools, and other patio and gardening supplies.

Because our products vary in size, weight, materials, and packaging requirements, delivery methods and estimated transit times may differ between products.

Smaller garden accessories may be delivered through standard parcel services, while larger products may require additional handling or specialized delivery arrangements.

🕒 Order Processing Time

Most orders are processed within 1–3 business days after payment has been successfully completed.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

Processing may take longer during busy gardening seasons, promotional periods, severe weather events, or periods of unusually high demand.

🚛 Estimated Delivery Times

After an order has been processed and dispatched, estimated delivery generally takes 5–12 business days.

Delivery times are estimates and are not guaranteed. Actual delivery may be affected by the destination, carrier capacity, package size, weather, seasonal demand, and other circumstances outside our reasonable control.

💳 Shipping Costs

Available shipping methods and applicable shipping charges are displayed during checkout before an order is submitted.

Shipping charges may be calculated using factors such as:

• The delivery destination
• The number of products ordered
• Package dimensions and total shipment weight
• The selected shipping service
• Oversized or special-handling requirements

Any applicable shipping charge will be shown as part of the order total before payment is completed.

🧭 How Delivery Works

🔎 Tracking Your Order

When tracking is available, shipping confirmation and tracking details will be sent to the email address provided during checkout.

Please allow up to 48 hours after receiving a shipping confirmation for the carrier’s tracking page to display updated movement.

Some orders may be divided into multiple packages. In this situation, each package may have a separate tracking number and may arrive on a different day.

🪴 Large and Oversized Garden Products

Raised garden beds, large planter boxes, plant stands, greenhouse frames, and similar products may be heavier or larger than standard parcels.

Oversized products may:

• Require additional processing or transit time
• Arrive in more than one package
• Have separate tracking numbers
• Require a suitable delivery space near the property entrance
• Be unavailable for delivery to certain P.O. boxes or restricted locations

Customers should ensure that the delivery area is accessible and suitable for receiving the size and weight of the ordered product.

📍 Shipping Address Information

Please provide a complete and accurate shipping address during checkout. This should include:

• The recipient’s full name
• Street address
• Apartment, suite, or unit number when applicable
• City, state, and postal code
• A valid telephone number

Contact Gardenora as soon as possible if an address needs to be corrected. We will make a reasonable effort to assist, but address changes cannot be guaranteed after processing has begun or the order has been shipped.

🏡 Receiving Your Delivery

Customers should monitor tracking information and ensure that the delivery location is safe, accessible, and able to receive the package.

After delivery, please inspect the package and product promptly. Do not immediately discard the packaging if the product appears damaged, incomplete, or different from what was ordered.

Original packaging, shipping labels, and photographs may be required when reviewing a delivery or damage claim.

⚠️ Delivery Delays

Although we work with delivery providers to support timely shipping, delays may occasionally occur.

Delivery may be affected by:

• Severe weather or natural events
• Carrier congestion or service disruptions
• Seasonal shipping volume
• Incorrect or incomplete address information
• Remote or restricted delivery locations
• Oversized package handling requirements
• Events outside the reasonable control of Gardenora

If tracking continues to show that the package is in transit, please allow additional time for the carrier to complete delivery.

📭 Missing or Undeliverable Packages

If tracking shows that an order has been delivered but the package cannot be located, please first:

• Check around the delivery entrance and other safe locations
• Ask household members, neighbors, or building management
• Confirm that the shipping address on the order is correct
• Allow a short additional period in case the carrier updated tracking early

If the package still cannot be found, contact Gardenora with your order number and tracking information so that we can review the situation.

Orders returned because of an incorrect address, refused delivery, repeated unsuccessful delivery attempts, or failure to collect the package may be subject to additional reshipping and handling charges.

🛡️ Damaged or Incomplete Deliveries

If a product arrives damaged, incomplete, or materially different from what was ordered, please contact us within 7 days of delivery.

Please provide:

• Your order number
• A clear description of the issue
• Photographs of the product
• Photographs of the outer packaging
• A photograph of the shipping label
• Photographs of any damaged or missing components

This information helps us review the delivery and determine the appropriate next step.

✏️ Order Changes and Cancellations

Contact us as soon as possible if you need to request an order change or cancellation.

We will make a reasonable effort to assist before processing begins. However, changes and cancellations cannot be guaranteed once an order has entered fulfillment or has been transferred to the shipping carrier.

Once an order has shipped, it cannot normally be canceled and may need to be handled under the applicable return and refund terms.

🔄 Updates to Shipping Information

Gardenora may update this Shipping Information page when necessary to reflect changes in delivery services, carrier requirements, fulfillment practices, product categories, or business operations.

The most recent version will be displayed on this page with an updated revision date.