🛒 Order Assistance

After an order is successfully submitted, an order confirmation is normally sent to the email address provided during checkout.

Please review the confirmation carefully and verify the products, quantities, billing information, and shipping address.

If you do not receive an order confirmation, please check your spam, junk, or promotions folder before contacting us.

✏️ Changing or Canceling an Order

Contact us as soon as possible if you need to request a correction, change, or cancellation.

We will make a reasonable effort to assist before fulfillment begins. However, changes and cancellations cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Once an order has shipped, it will normally need to be handled under the applicable return and refund terms.

🚚 Shipping and Delivery

Most orders are prepared for shipment within 1–3 business days after payment has been successfully completed.

After dispatch, estimated delivery generally takes 5–12 business days, depending on the destination, package size, carrier availability, weather, and local delivery conditions.

Large products such as raised garden beds, large planter boxes, plant stands, and small greenhouses may require additional processing or transit time.

🔎 Tracking an Order

When tracking information is available, it will normally be sent to the email address used during checkout after the order has been dispatched.

Please allow up to 48 hours for tracking activity to appear after receiving a shipping confirmation.

Some orders may be divided into multiple packages. Each package may have a separate tracking number and may arrive on a different day.

📍 Shipping Address Issues

Customers are responsible for providing a complete and accurate shipping address during checkout.

The address should include:

• The recipient’s full name
• Street address
• Apartment, suite, or unit number when applicable
• City, state, and postal code
• A valid telephone number

Contact us immediately if an address correction is required. Address changes cannot be guaranteed after fulfillment has started.

📭 Package Marked Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, please complete the following checks:

1. Check entrances, porches, garages, gates, and other safe locations.
2. Ask household members, neighbors, or building management.
3. Confirm that the shipping address on the order is correct.
4. Allow a short additional period in case tracking was updated early.
5. Contact the delivery carrier when carrier support is available.

If the package remains missing, contact Gardenora with your order number and tracking details so that the situation can be reviewed.

🛡️ Damaged, Defective, or Incomplete Orders

Please inspect your package and products promptly after delivery. If an item arrives damaged, defective, incomplete, or materially different from what was ordered, contact us within 7 days of delivery.

Please provide:

• Your order number
• A clear explanation of the issue
• Photographs of the product
• Photographs of the outer packaging
• A photograph of the shipping label
• Photographs of damaged or missing components

Keep the product and original packaging until the review has been completed.

🪴 Product Information

Product pages may include information about dimensions, materials, colors, capacity, weight limits, included components, assembly requirements, and recommended uses.

Before placing an order, please review the complete product description and confirm that the product is suitable for your available space and intended purpose.

Minor differences in color or appearance may occur because of screen settings, lighting, natural material variations, manufacturing updates, or manual measurement.

🛠️ Assembly and Installation

Some planters, plant stands, raised garden beds, greenhouse structures, and outdoor decorative items may require assembly.

Before assembly:

• Confirm that all listed components are present
• Read the included instructions carefully
• Choose a stable and suitable installation area
• Use the recommended tools and protective equipment
• Keep small parts and packaging away from children and pets

Large garden structures should be properly positioned and secured according to the instructions, local conditions, wind exposure, drainage, and the intended use of the product.

✂️ Gardening Tool Safety

Gardening scissors, pruning shears, cutting tools, and other equipment should only be used for their intended purpose.

• Inspect tools before use
• Keep blades clean and properly maintained
• Use appropriate gloves and protective equipment
• Store sharp tools safely after use
• Keep tools away from children and pets
• Do not use damaged or modified equipment

🌱 Product Care and Maintenance

Suitable care can help preserve the appearance and performance of garden products.

Care requirements may vary by material. Customers should follow the instructions supplied with the product and consider:

• Cleaning products with suitable non-damaging materials
• Protecting products during severe weather
• Checking fasteners and connections periodically
• Avoiding loads that exceed stated weight limits
• Providing suitable drainage for planters and garden beds
• Storing sharp tools in a dry and secure location

↩️ Returns and Refund Assistance

Return eligibility depends on the product condition, reason for return, timing of the request, and the applicable return and refund terms.

Before returning any item, contact Gardenora and provide your order number, the reason for the request, and relevant photographs when applicable.

Do not send a product back without first receiving return instructions. Unauthorized returns may be delayed or may not be accepted.

Products should generally be unused, unassembled, and returned with their original components, instructions, accessories, and packaging unless the issue concerns a damaged or defective item.

💳 Payments and Checkout

Available payment methods are displayed during checkout. Payment must be successfully authorized before an order can enter fulfillment.

A payment may occasionally be declined because of incorrect billing information, insufficient funds, issuer restrictions, security verification, or other payment-provider requirements.

If payment is declined, confirm that the billing name, address, card details, and postal code match the information held by the payment provider.

🔐 Privacy and Account Security

Never send complete payment card information, passwords, or other sensitive security credentials by email.

Gardenora may request reasonable information to locate an order or verify a customer service request, such as an order number, customer name, shipping address, or the email address used during checkout.

Customer information is handled according to the applicable privacy and security practices.

❓ Frequently Asked Questions