📦 Order Processing

Most orders are processed within 1–3 business days after payment has been successfully completed.

Orders placed on weekends or public holidays will normally begin processing on the next business day. During peak seasons, promotional periods, or periods of unusually high demand, processing may take slightly longer.

🚚 Estimated Delivery Time

After an order has been processed and shipped, estimated delivery generally takes 5–12 business days, depending on the destination, product size, carrier availability, and local delivery conditions.

Large or oversized products, including raised garden beds, plant stands, planter boxes, and small greenhouses, may require additional handling or transit time.

💳 Shipping Charges

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Shipping costs may vary based on the delivery address, product dimensions, total order weight, and the number of packages required.

📍 Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Please carefully review the recipient name, street address, apartment or unit number, city, state, postal code, and telephone number before submitting an order.

If an address needs to be corrected, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been transferred to the shipping carrier.

Additional shipping charges may apply if an order is returned or requires reshipment because the customer provided an incomplete or incorrect address.

🔎 Tracking Information

When tracking information is available, it will be sent to the email address provided during checkout after the order has shipped.

Please allow up to 48 hours for tracking information to become active after receiving the shipping confirmation.

🪴 Large and Multi-Package Orders

Some garden products are large, heavy, or packaged separately for safer transportation. As a result, one order may arrive in two or more packages on different days.

Separate packages may also have different tracking numbers. A partial delivery does not necessarily mean that an item is missing.

🏠 Delivery Requirements

Customers should ensure that the delivery location is safe and accessible to the carrier. Oversized products may require a suitable delivery area near the entrance of the property.

Certain oversized items may not be eligible for delivery to P.O. boxes, military addresses, or locations that cannot accept large packages.

⚠️ Delayed or Missing Packages

If tracking shows that a package is still in transit, please allow additional time for the carrier to complete delivery.

If tracking has not updated for several business days, or if the package appears to be lost, contact us with your order number and tracking information. We will review the shipment details and assist with the appropriate carrier inquiry.

🛡️ Damaged Packages

Please inspect the package and product shortly after delivery. If an item arrives damaged, incomplete, or materially different from what was ordered, contact us within 7 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the outer packaging and shipping label

These materials help us review the issue and determine the appropriate resolution.

↩️ Refused and Undeliverable Shipments

Orders refused by the recipient or returned as undeliverable may be subject to return shipping, handling, or reshipment charges.

Original shipping costs may not be refundable when a shipment is returned because of an incorrect address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package.

✏️ Order Changes and Cancellations

To request an order change or cancellation, contact us as soon as possible. We will make a reasonable effort to assist, but changes and cancellations cannot be guaranteed after processing has started.

Once an order has shipped, it cannot normally be canceled and will be handled according to the applicable return and refund policy.

📋 Policy Updates

Gardenora may update this Shipping Policy when necessary to reflect changes in shipping services, carrier requirements, business practices, or legal obligations.

The version displayed on this page at the time of purchase will apply to the relevant order.